The balance is due 30 days before the date of your party.  Payment is either via the website or by bank transfer.

Craft Party Policy

  • You can cancel your activity up to 30 days before your hen party, for a refund minus the booking fee.  After this time, a refund isn’t available as the venue, materials and supplies will have been booked/ordered and final numbers must be given.

  • Final numbers are due 30 days before the date of your activity.

  • We require a non-returnable booking fee of one place of your chosen activity to secure your event date.

  • If the balance payment isn’t paid within 7 days of the invoice date we reserve the right to cancel your booking and keep monies paid up till that point.

  • If numbers reduce, the minimum party payment of 10 places must still be met, even if numbers drop below ten. 

  • If ‘extra’ people would like to attend on the day, they will need to pay the cost of the workshop each before starting the activity, via the website, up to a maximum of 3 people.

  • If people drop out on the day or are really late due to illness/delays/traffic etc, we are unable to give any refunds, as materials are pre-ordered based on the numbers given 30 days before.  Please don't ask any of our workshop tutors on the day for a refund.

    Our Right To Cancel A Workshop

  • In the unlikely event that  we are unable to attend your event, we reserve the right to cancel the workshop. We will give you as much warning as possible by contacting you on the email address you gave us when you registered. We will  refund the cost of the workshop/event in full including the booking fee.

    We will not accept liability  for paying your travel or accommodation costs.

    Workshop Venues (for mobile activities)

  • For most workshops we require stable tables to work from and chairs for yourselves.

  • Hen Do Heaven are not responsible for any damage caused to a venue and it’s contents or your clothing, due to misuse (accidental or otherwise) of our materials, tools, or equipment. No refunds or compensation will be applicable.

    Funds and Payments

  • All payments are taken by Hen Do Heaven as an event booking and administration service. Booking fees and balances are used to secure venues, tutors, materials and associated costs for your activity.

  • Funds received for confirmed bookings are allocated to that specific event and are not used for unrelated purposes.

  • Hen Do Heaven is not a travel company and therefore is not ABTA or ATOL registered.